Planigramme

FAQ

Frequently asked questions

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Getting started & account

How do I create an account?

Go to the sign-up page, enter your email and choose a password. That's it — you'll be up and running in under 2 minutes.

Do my volunteers need to create an account?

Yes, but it's very simple. You invite your volunteers by email and they receive a link to create their account in one click. No complex setup on their end.

Can I import my existing team?

Currently, members are added through individual email invitations. You can invite several people quickly from your dashboard. A bulk import feature is planned for a future release.

Features

How do time slot swaps work?

A volunteer who can no longer cover their time slot sends a swap request to another team member. The other volunteer accepts or declines. You're notified at every step and the schedule is updated automatically.

Do my volunteers receive notifications?

Yes. Email notifications are sent automatically when a schedule is published, when a swap is requested, or when a time slot changes. Your volunteers are always kept informed without you having to step in.

Can I manage several teams?

With the free plan, you can manage one team. The Pro plan lets you create an unlimited number of teams within your organization, each with its own members and schedules.

Pricing & subscription

Is the free plan really free?

Yes, with no time limit and no credit card required. The free plan includes one team with unlimited users and schedules. It's designed for small organizations that want to start without commitment.

Can I cancel at any time?

Yes, you can cancel your Pro subscription at any time from your dashboard. Your access stays active until the end of the period you've already paid for, then you're automatically switched back to the free plan.

Is there a minimum commitment?

No commitment. The Pro subscription is monthly and cancellable at any time. You can also take advantage of the 14-day free trial to test every Pro feature risk-free.

Technical & security

Is my data secure?

Yes. Your data is hosted in Europe (Hetzner, Germany) and protected by encrypted connections (HTTPS). We comply with GDPR and never share your data with third parties. For more information, see our privacy policy.

Does Planigramme work on mobile?

Yes, the interface is fully responsive and usable on smartphone and tablet from your browser. Your volunteers can view their schedule, accept swap requests, and manage their time slots from any device.

Comparisons & alternatives

What are the best scheduling tools for volunteers and nonprofits?

Planigramme is the tool best suited to nonprofits and volunteer teams: free with no time limit, specialized in collective scheduling and time slot swaps between members. Other tools can complement specific needs: Calendly for individual appointment booking, Joynit for a general shared calendar, or Doodle for one-off availability polls. Check out our complete comparison of volunteer scheduling tools.

What's the difference between Planigramme and Calendly?

Calendly is mainly used for individual appointment booking (sales, consulting, interviews), reserving a time slot between two people. Planigramme manages the collective schedule of a volunteer team, assigning time slots to multiple members with a swap system between them. See our detailed Planigramme vs Calendly comparison.

Is Planigramme suitable for small nonprofits?

Yes. Planigramme's free plan is unlimited in time and covers one team with unlimited users and schedules, no credit card required. It was designed for small nonprofit organizations that want to get started without a budget or commitment.

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